The AVE line between Madrid and Granada has accumulated three delays of up to thirty minutes in its first five days of service, on which a total of forty trains have circulated. On Saturday 29th, the first train of the morning Madrid-Granada should have entered via the tracks at Andaluces station at 10.54 a.m. and did not do so until 11.27 a.m., thus accumulating a 33-minute delay. The reason, according to Renfe, was a technical incident.
On the 26th, the first Madrid-Granada route arrived 13 minutes late. However, as Renfe is committed to punctuality for these 15-minute trains, this delay is not considered a compensable incident. The 22-minute delay that took place the following day, 27 June, is. Passengers more than a quarter of an hour have the right to recover 50% of the ticket and after 30 minutes the refund is 100% of the amount, provided that the fares are not promotional.
On Friday 28 June, another train to Granada registered a delay of 27 minutes, according to Renfe, in this case the reason is that it left the base in Madrid with a delay. Passengers who have been affected by the delays have a period of up to three months to make claims. As of Monday, 10,200 passengers had travelled on the Granada AVE, 7,100 of them to Madrid and the rest to Barcelona.
Créditos https://www.ideal.es/granada/ave-granada-incidencias-tecnicas-demoras-20190702201325-nt.html