Hertz, the world’s largest general use car rental brand, won Travel Weekly’s 9th Annual Readers’ Choice Awards for Best Domestic and Best International Car Rental Company, for the 9th consecutive and 8th year running, respectively.
"It is an honor to end 2011 with awards bestowed on Hertz by our travel agent partners and business travelers," commented Mark P. Frissora, Hertz Chairman and CEO. "Winning 25 awards in 2011 is an accomplishment we’re proud to have achieved. These awards are a testament to our intense focus on providing superior customer service as well as the new and innovative customer programs we’ve launched recently. These programs include Hertz Gold Plus Rewards, our virtual rental kiosks, and our eReturn program for Gold members. We will continue to lead the industry by launching additional customer service-oriented initiatives in 2012."
The reader survey, conducted annually, evaluates an array of companies in diverse travel industry sectors and is presented to suppliers considered by Travel Weekly readers to have excelled in product and service delivery during the prior year.
These latest awards complement the vast array of honors achieved by Hertz during 2011, including being named, for the seventh consecutive year, as the "Best Car Rental Company" by TTG Asia; awarded the Travel Star Award for "Best Car Rental Company" by Travel Inside; and receiving, for the 12th consecutive time, TTG Czech Republic’s award for "Best Car Rental Company." Additionally, Hertz was named by TravelAge West "Car Rental Company Providing the Best Travel Agent Support", and the U.K.-based readers of Business Traveller magazine named Hertz the "Best Car Rental Company in North America."
Operating one of the youngest and most diverse fleets in the industry, Hertz is committed to offering its customers the utmost in speed and ease, coupling technological innovations with personalized service. New initiatives launched in 2011 include the new Adrenaline and Green Traveler Collections, the most flexible and rewarding loyalty program in the industry, Hertz Gold Plus Rewards, and the introduction of self service, interactive kiosks and eReturn capabilities.