Event Planner Spain, organisation d'événements en Espagne et Maroc Espaces et prestataires événementiels en Espagne et au Maroc
Last month: 1,300,000 page views
Demande de devis gratuit | Annoncez-vous Inscription
 Recherche d'Hôtels
 et lieux de réunion
Event Planner Spain, organisation d'événements en Espagne
Catégories prestataires
Evenia Olympic Resort and Congress Centre. Hôtel & Spa pour réunions et symposium Costa Brava Gérone
IMEX 2017

Register now for IMEX 2016<br/> <b>Frankfurt 19-21 April</b>

Articles intéressants
Seven Meetings Technology Trends to Watch for 2017 Seven Meetings Technology Trends to Watch for ...
PortAventura Business & Events
pinkCornerR pinkCornerI

Three Changes We Will See in Hotel Marketing in 2011

Envoyer cette nouvelle a un ami
Share to Facebook Share to Twitter Share to Digg Share to Delicious More...
Three Changes We Will See in Hotel Marketing in 2011In the last two years, the economy has taken a severe toll on our industry and its resources. In the resulting scramble to stay afloat, many hotels turned to every marketing and operational technique they could uncover. Some of those techniques helped, some didn’t. Many hoteliers searched for that one unique tactic which would turn everything around; only to find that it doesn’t exist.

Experimentation is always expensive in terms of time and human resources. The simple fact is that the basic tactics of hotel sales and marketing still work. My impression is that, in recent years, many hoteliers have drifted away from the basics, in favor of new technology and the many unrealistic promises about the use of non-travel related social media. This type of social media has not yet made any impact for individual hotels.

Beginning in 2011 or sooner, I believe that we will see many hotels return to a more balanced marketing strategy. More hotels will return to the time-proven tactics of creating more personal contacts and a resolute effort to develop longer lasting business relationships. The climate is ripe for a return to customer relations management after several years of the de-personalization of relationships inherent with the Internet.

I believe that more hotels will begin prioritizing tactics within their marketing strategy to eliminate wasted efforts and maximize time spent on those things that actually produce business. The Internet and other forms of electronic marketing should supplement and enhance your property sales efforts, not replace it. I believe that the Internet can have a significant impact on a hotel’s marketing coverage and resultant revenue income, but it is not the only way to market a hotel.

Less Multi-Tasking, More Specialization
During the economic crisis, many hotels were forced to eliminate, or simply not replace, some key positions, which forced the remaining staff to take-on additional tasks and responsibilities; multi-tasking has become the norm in many hotels. As the business climate improves, I see a growing trend to return to hiring sales specialists to create new contacts and build hotel sales.

There is a growing trend for hotels to out-source Internet and electronic marketing in order to free-up time and dollars to be re-directed toward the property sales effort. Outsourcing these tasks allows hotels to concentrate on their core marketing tactics to build long-term business the way we did before the Internet.

On the other hand, many more hotel site designers need to take-on full responsibility for the marketing and sales production of the websites they design. Hotel website designers who design a hotel website, publish it, and "forget it" need to rethink their positions. I believe that our industry will see many more productive sites if site designers begin to accept the responsibility for the reservation and sales results of the sites they design.

This will force website designers to build sites which produce sales and not simply design sites which look attractive, but are dysfunctional from a search and sales stand-point. More site designers are also beginning to realize that there is much more to marketing on the Internet than simply using search engine optimization. A relatively new term for hotels "Search Engine Marketing" needs to be adopted by site designers.

Search engine marketing includes destination marketing, which is so vital for search, creating online packages and promotions, using social media to build in-bound links, using online blogs, the application of site analytics results, and blast email mailings; all necessary to the search and sales success of a hotel website.

A Stronger Focus on Creating Profitable Revenue
During the economic crisis, hotel revenue management experienced a resurgence of interest among hoteliers. The reduction in sales volume forced many hoteliers to "sell smarter", not just harder. Revenue management was created to build net income while maximizing occupancy through rate and inventory management.

Revenue management takes the focus off of just selling rooms to concentrating on building net income. Many of those hotels which drastically dropped their rates during the recession will find it extremely difficult to bring them back to more profitable levels as the recession recedes. Unfortunately, many of these hoteliers resorted to drastically reducing rates because they just didn’t know what else to do.

In 2011, it is my hope that more hotels will get on the revenue management band-wagon. There are many forms of RM and most of them will work to build income and reduce the tendency to leave revenue on the table, sell more rooms, but produce less profit.

Neil Salerno, CHME, CHA
Hotel Marketing Coach
Email: NeilS@hotelmarketingcoach.com
Comment on this news item
Name     Email

Tags, event suppliers: Design  Hotels  Marketing  Media  Rooms  Staff  Tags, news section: 2011  Analytics  Business  Crisis  Design  Hotel  Hoteliers  Internet  IT  Management  Marketing  Media  Recession  Sales  Social  Staff  Strategy  Technology 

Glossary, news section: Application  CHME  Online  Revenue management  SITE  Social media 

Number of views of this article: 13,280

Rechercher tout
Accès Membres
nom d'utilisateur
mot de passe
AV Services Barcelona. Location de matériel audiovisuel (projection, son, vidéo, traduction et lumière) à Barcelone et Espagne
Hotel Meliá Lebreros. Hôtel de 4 étoiles avec salles de séminaires, conférences et fêtes à Séville, Espagne
Hotel Meliá Sevilla. Hôtel de 4 étoiles et salles de conventions et congrès au centre de Séville, Espagne
Visual Eliptix. Location de rideaux LED, rideaux ignifuges, coulisses, écrans et cue-lights / signalisation à distance à Barcelone et dans le reste de l'Espagne
AnúnciateEvent Planner Spain

À propos de nous | Annoncez-vous | Contacter | Légal | Glossaire | Plan du site
Si vous planifiez un événement en Espagne ou au Maroc, prenez contact avec nous ou directement avec les
500 prestataires de qualité sur notre portail pour des devis gratuits, sans obligations et sans commissions.

Avec plus de 1,000,000 de pages vues et 1,000 demandes de devis par mois, ce site est actuellement le portail le plus
visité pour l'organisation événementielle en Espagne, disponible en 8 langues et avec des visites de plus de 160 pays.
Si vous offrez des services pour événements en Espagne ou au Maroc, inscrivez-vous et profitez de nos promotions.
Si vous souhaitez annoncer sur notre portail, contactez-nous pour une proposition intéressante.

Event Planner Spain, S.L.
Paseo de la Sierra, 38-20, 29018 Málaga, Espagne
© Copyright Event Planner Spain 2006-2017
Tel. +34 952 298 643

BCN Travel. DMC, agence événementielle et de voyages d

Dernière prestataire

BCN Travel. DMC, agence événementielle et de ...
Segway tour through vineyards and wine tasting course: €69/person

Dernière promotion

Segway tour through vineyards and wine tasting ...
Eikonos at presentation of Barça Innovation Hub

Dernière actualité

Eikonos at presentation of Barça Innovation Hub ...
ChocoFruit Fondue. Location de fontaines de chocolat, fondue de chocolat à Valence, Castellón, Alicante, Murcie, Ciudad Real, Cuenca, Tarragone, Madrid, Barcelone, Andalousie

Prestataire aléatoire

ChocoFruit Fondue. Location de fontaines de chocolat, ...
Special group promotion: The Westin Valencia

Promotion aléatoire

Special group promotion: The Westin Valencia ...
New Conference Centre Increases FIBES’ Competitiveness

Actualité aléatoire

New Conference Centre Increases FIBES’ Competitiveness ...

ICCA Iberian Chapter IMEX 2016 – Frankfurt 19-21 April. The essential worldwide exhibition for incentive travel, meetings and events Exhibiting at ibtm world, global event for meetings and events Málaga Convention Bureau Member